Customer Care Message CONGRATULATIONS [customer name]!
Customer Care Message You have just officially become a VIP of [company name]!
Welcome to the LOYAL CUSTOMER family – where you are pampered and enjoy TOP privileges!
As a VIP member, you will get:
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Double points for every transaction
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Exclusive monthly offers up to 50%
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Special birthday gift worth 2 million VND
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Priority access to new b2b email list products 7 days in advance
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24/7 Care Service – Serving all your needs
SUPER WELCOME OFFER: Get 1000 bonus points (equivalent to 1 million VND) – Automatic upgrade to [higher level] within 3 months – 50% discount voucher for next purchase
Sincerely, [Sender’s Name] VIP Program Director [Company Name]
Customer Care Message Template to Announce Policy Changes – Changes You Need to Know
Dear [customer name],
IMPORTANT NOTICE: New Policy – Better Experience!
We are always working to improve our service to moving away from standard keywords give you the best experience possible. As a result, some changes to [company name]’s policy will be effective as of [effective date].
Key changes include:
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[Change 1]: [Brief description and benefits]
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[Change 2]: [Brief description and benefits]
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[Change 3]: [Brief description and benefits]
We believe these changes will bring: Better user experience – Faster and more efficient service – More benefits and privileges for you
For details: Visit: [new policy link]
Have any questions? We are always ready to answer via: Hotline: [hotline number] (24/7)
Sincerely, [Sender’s Name] Managing Director [Company Name]
Not only do these messages make customers feel appreciated, they also keep your business top of mind. Try them now to make an impression and retain customers for a long time!
4 ways to text old customers at the right time – the right way
But you know, sending customer care messages is not only about the content, but also about when and how you do it. Ensuring these 4 elements will help you send messages at the right time, in the right way, increase efficiency and bring the best experience to customers:
Choose the “golden” time to send messages
Observe and analyze data on your target customers china numbers phone usage habits. Typically, the best times to send messages are at noon (11am-1pm) or in the evening (7pm-9pm) when people are more likely to check their phones. Avoid sending messages at sensitive times such as early morning, in the middle of work hours, or late at night.
