ere is a way to realize CRM for call centers using SMS. Although SMS alone cannot manage customer information, it is possible to establish better customer relationships by utilizing SMS. Here we will introduce CRM using KDDI Message Cast for Salesforce.
Cast for Salesforce
CRM using KDDI recent mobile phone number data Message Cast for Salesforce uses API integration with Salesforce. You can start using it by installing “KDDI Message Cast for Salesforce” from the Salesforce AppExchange.
After installation, you can set up SMS sending using customer information registered as data in Salesforce. CRM can be performed by extracting customer lists according to purpose, scheduling reserved deliveries, setting up SMS authentication, etc.
Benefits of CRM using KDDI Message Cast for Salesforce
The advantage of CRM using KDDI Message Cast for Salesforce is that it allows you to utilize SMS to approach customers project framing: successfully completing this in a timely manner. Since the SMS function of KDDI Message Cast is used as an app function within Salesforce, no development is required. You can quickly implement and start operating when you need it.
Another benefit australia cell numbers is that companies that have been using Salesforce can continue to use customer information as is. Information such as the delivery results of SMS and responses from customers can also be managed centrally on Salesforce.
Comparison of KDDI Message Cast for Salesforce with other services
Here’s how KDDI Message Cast for Salesforce compares to other CRM systems for call centers:
