Organize workflows and share with other departments
The workflow function is an important CRM function to prevent missed responses. Even when sharing information telegram data or making inquiries with other departments, progress can be managed within the system. This function is also useful for manualizing operator workflows.
Creating, searching and managing FAQs
FAQs not only encourage customers to solve their own problems, but also serve as a manual for call center operators create a prestashop site in 7 steps to use when answering inquiries. CRMs generally have functions for creating and searching FAQs, and are designed to be easy to manage.
CTI integration
Some CRM systems can be linked to telephones and faxes using CTI (Computer Telephony Integration) technology. Based on incoming and outgoing call data, it is possible to display customer information when australia cell numbers a call is received or to make an automatic call.
CRM systems are equipped with functions for utilizing data. It is possible to analyze and visualize data, and to create reports based on the results. It is also possible to export data to CSV files, which are easy to transfer to other systems.
