Apply this old customer Epsilon research shows that 80% of consumers are more likely to buy from brands that offer personalized experiences. This begs the question: Are your customer service messages engaging enough? Or are they boring, monotonous, robotic, and lacking in creativity? A recent survey from SuperOffice revealed that 86% of customers are willing to pay more for a better experience — and it starts with how you communicate via text.

 

Why is customer care so important?

Have you ever wondered why big businesses always have attractive customer care programs? Simply put, they understand that retaining old customers is telegram data just as important as finding new customers. In fact, the cost of attracting a new customer can be 5 to 25 times higher than keeping an old customer.

What’s more, past customers are potential “brand ambassadors.”

Not only will they come back to buy, they’ll also be willing to recommend you to their friends and family. Think about it, is there any better way to how google search algorithms have changed advertise than a recommendation from a trusted acquaintance?

In addition, these loyal customers are also a valuable source of feedbac

Helping you improve your products and services. They understand your strengths and weaknesses and are willing to share their honest opinions. This is the key to sustainable business development in the long term.

Thank you message template – Cherish every transaction moment

Dear [customer name],

You know, every transaction you make is a precious china numbers moment for us. We are proud to accompany you on your journey of [purpose of product/service].

To show our gratitude, we would like to offer you: A [Coupon Name] coupon code for 20% off your next order [Duration]. Free [additional product/service] included. Upgrade your membership to [higher level] with more privileges

Once again, thank you for always trusting and choosing us.